Refund & Cancellation Policy

Last updated: 25 October 2026

TruxCRM is a monthly subscription run by GrowAx Enterprises. This page explains how to cancel and our refund rules. It is part of our Terms & Conditions.

How billing works

• TruxCRM is billed monthly, in advance, in US dollars.
• The subscription renews automatically each month until it is cancelled.
• Your price depends on your plan and number of users, as agreed with you.

How to cancel

Give us at least one month (30 days') written notice before the billing date you want to be your last.

1. An admin of your account emails [email protected] from the account's email address, saying the company wants to cancel. (A letter to the address below also works.)
2. We reply to confirm we received it, and the date your subscription ends.
3. The cancellation takes effect at the end of the notice month. You keep full access until then, and that month's fee is due as normal.

Example: your billing date is the 10th of each month. You email us on 2 March. The 10 March payment is due as normal, and the subscription ends on 9 April. There is no charge on 10 April.

Stopping use of TruxCRM, deleting your users, or disconnecting integrations does not cancel the subscription. Only a written notice does.

Refunds

TruxCRM is a subscription service, so fees already paid are not refunded. This includes:

• part months, including the month in which a cancellation takes effect;
• months or days when TruxCRM was not used;
• users or seats added and not used;
• features not used, such as the AI assistant or integrations.

Onboarding and setup help are free, so there is no setup fee to refund.

The only exceptions:

• When the law requires a refund.
• When we end your subscription without cause. We refund any fees paid for days after the end date.

If an account is suspended or ended because the Terms were broken (for example spam, misuse or attacks on the Service), no refund is given.

Charges made by mistake

If you believe you were charged in error, for example billed twice or billed after a cancellation took effect, email [email protected] within 30 days of the charge. A charge that was genuinely a mistake on our side is corrected or refunded. This is a billing correction, not a refund of a valid subscription fee.

Your data after cancelling

For 30 days after your subscription ends, an admin can ask us for an export of your company's data. After 60 days we may permanently delete it, unless the law requires us to keep it.

Signed agreements

If your company signed a Subscription Agreement with us, its terms apply, and where they differ from this page, the signed agreement wins.

Contact

[email protected]
GrowAx Enterprises, No. 1, Near UBL Bank, Manzoor Colony, Harbanspura Road, Lahore Cantt, Lahore, Pakistan.