Terms & Conditions

Last updated: 25 October 2026

These Terms & Conditions ("Terms") govern your access to and use of TruxCRM, a software product owned and operated by GrowAx Enterprises, based in Lahore, Pakistan ("TruxCRM", "we", "us", or "our"). They cover the website at truxcrm.com, the application at app.truxcrm.com, the customer-facing forms and links it creates, and the emails and documents it sends (together, the "Service").

By creating an account or using the Service, you ("you", "Customer") agree to these Terms. If you are accepting for a company, you confirm you are allowed to bind that company. If you do not agree, do not use the Service.

1. The Service

TruxCRM is a web-based CRM for auto transport brokers. It provides tools to manage leads, quotes, orders, customers, carriers and dispatch, documents and e-signatures, invoices and payment records, email, and related operations.

TruxCRM is a software tool. GrowAx Enterprises is not a broker, carrier, shipper or dispatcher, and is not a party to any transport contract between you and your customers, shippers or carriers.

We improve the Service over time and may add, change or remove features. Where we remove a core feature you rely on, we will tell you in advance.

2. Accounts and users

You must be at least 18 years old and authorized to act for the business you register. You agree to give accurate information and keep it up to date.

You decide who in your company gets a login ("Users"), including admins and agents. You are responsible for everything your Users do in the Service, for giving them the right roles, and for removing access when someone leaves. Activity in your account is logged and you can review it.

Each person must have their own login. Logins may not be shared, and may not be shared with another company.

3. Subscription and billing

TruxCRM is sold as a monthly subscription. Fees are billed in advance, in US dollars, for the plan and number of users agreed with you. Unless cancelled under section 4, the subscription renews automatically each month.

Fees do not include taxes, bank or card charges, or the fees of third-party services you choose to use (for example your own Central Dispatch subscription or your email provider). Those are paid by you.

If a payment is late, we will remind you. If it stays unpaid, we may limit your account to read-only access, and then suspend it until it is paid. You keep the ability to request your data under section 18.

Price changes. We may change our prices, including the monthly fee, the price of extra users and any setup or add-on fees, by giving you at least 30 days' notice by email. The new price starts from your first billing date after the notice. If you do not accept a change, you may cancel under section 4 instead.

Plans and packages. We may change our plans over time: rename, combine or retire a plan, change what it includes (features, users, usage limits, storage or support), or offer new features as paid add-ons. A change that reduces your plan, or moves a feature you use into a paid add-on, needs at least 30 days' notice by email. If your plan is retired, we move you to the closest plan and tell you the price first. You only pay for an add-on if you choose it, and you may cancel under section 4 instead of accepting a change.

4. Cancellation

You can cancel at any time by giving us at least one month (30 days') written notice before the billing date you want to be your last.

• Notice must come from an admin of your account, by email to support@truxcrm.com or in writing to the address in section 23.
• Cancellation takes effect at the end of the notice month. You keep full access until then, and the fee for that month is due as normal.
• Stopping use of the Service, or deleting Users, is not the same as cancelling. The subscription continues until notice is given.

5. Refunds

TruxCRM is a subscription service. Fees that have been paid are not refunded, including for part months, unused users or seats, unused features, or periods when the Service was not used.

The only exceptions are:

• where the law requires a refund; or
• where we end your subscription without cause, in which case we refund any fees paid for days after the end date.

The full policy is on our Refund & Cancellation Policy page.

6. Company settings you control

Every company has its own Settings. Your admins can set and change, at any time and without asking us, things such as:

• your company name, logo, brand colors and contact details;
• your MC and USDOT numbers;
• the terms and conditions, payment terms and other text shown on your quotes, order forms, invoices and PDFs;
• the mailbox your emails are sent from;
• which Central Dispatch account is connected to your TruxCRM account;
• your Users, their roles and what they can see.

You alone are responsible for everything in your Settings and every change to it. By entering them you confirm that the company name, MC number, USDOT number, branding and connected accounts are yours, are accurate, and that you are legally allowed to use them.

We do not check or approve these details. If you change them, or enter details that are false, belong to another business, or are used for an unlawful purpose (such as double brokering, operating without authority, or impersonating another company), GrowAx Enterprises is not responsible for that use or its consequences, and section 17 applies. If we find, or are told by an authority or another company, that details in an account appear false or unlawful, we may suspend the account, keep records, and cooperate with the relevant authorities.

7. Your data and separation between companies

You own the data you and your Users put into the Service ("Your Data"): leads, quotes, orders, customers, carriers, documents, files and messages. You give us permission to host and process it only to run, secure, support and improve the Service for you.

Every company's data is kept separate. We never share, show or give one company's private data to another company, and other TruxCRM customers cannot see Your Data. We do not sell Your Data.

You are responsible for Your Data, including its accuracy and legality, and for having the right and any consents needed to store and use information about your customers and other people. You must not try to access, or use the Service to obtain, another company's data.

8. Security and passwords

Passwords are stored only as one-way hashes. No one at TruxCRM can see or recover your password; a forgotten password must be reset. Connection secrets, such as your email password and your Central Dispatch connection, are stored encrypted. API keys you issue to lead providers are stored as one-way hashes. All traffic to the Service uses HTTPS.

Our staff access account records only when needed to give support you ask for, keep the Service running, investigate security or misuse, or meet a legal duty.

You must keep logins private and tell us promptly at support@truxcrm.com if you think your account has been misused. If we learn of a security incident affecting Your Data, we will tell you without undue delay.

9. Acceptable use

You and your Users must not:

• use the Service for fraud, double brokering, identity theft, impersonation, or any other unlawful purpose;
• send spam, or messages people have not agreed to receive, or break anti-spam, telemarketing or privacy laws (including CAN-SPAM and the TCPA);
• attack the Service: hacking, probing for weaknesses, overloading it, running bots or automated scripts against it, or getting around its limits or security, unless we have agreed in writing;
• try to access another company's account or data, or share your account with another company;
• copy, resell, rent, sublicense, reverse engineer, or build a competing product from the Service;
• upload viruses, malicious files, or content you have no right to use.

Misuse, spamming or attacking TruxCRM may lead to immediate suspension or termination without refund, reporting to the authorities, and civil and criminal legal action. You will be responsible for the damage caused and our reasonable costs, including legal fees.

10. Your documents, messages and e-signatures

The terms, contracts, quotes, invoices, emails and messages you send to your customers through the Service are yours. You are responsible for their content and for making sure they comply with the law that applies to you, including transport, consumer protection and payment rules.

Messages are sent from the mailbox you set up, under your name. Delivery and inbox placement depend on your email provider and your domain settings; we do not guarantee that a message is delivered or not marked as spam.

The Service records your customers' electronic signatures on your behalf. Whether a signed document is enforceable between you and your customer depends on its content and the law that applies, not on TruxCRM.

11. Third-party services and integrations

Some features work with services run by other companies, under their own terms.

• Central Dispatch. The Central Dispatch connection uses your own Central Dispatch account and subscription. Central Dispatch decides which features it allows and may limit, change or end a connection at any time; an admin may then need to connect again. We are not responsible for Central Dispatch's availability, decisions, listings, fees, or any dispute with carriers or shippers found there.
• Other services such as VIN lookup, ZIP code lookup, maps, push notifications and hosting are provided by third parties. We choose reputable providers but are not responsible for their outages or their data.

Any rate, price or third-party data shown in the Service is for convenience, may be incomplete or out of date, and should be checked before you rely on it.

12. AI assistant

The Service includes an optional, read-only AI assistant ("Truxie"). To answer a question, your question and the relevant records may be sent to our AI provider (Google). Truxie cannot create, change, send, dispatch or delete records. AI answers can be wrong or incomplete and are not professional, legal, financial or operational advice; check anything important before acting on it. You may ask us to switch Truxie off for your company at any time.

13. Intellectual property

The Service, including its software, design, branding, and the TruxCRM name and logo, belongs to GrowAx Enterprises and its licensors. We give you a limited, non-exclusive, non-transferable right to use the Service for your own business while your subscription is active. No other rights are granted. You may not use our name or marks without our written permission. Suggestions you give us may be used freely to improve the Service.

14. Availability and support

We use reasonable efforts to keep the Service available and to fix problems quickly, but we do not promise it will be uninterrupted or error-free. We may carry out maintenance, normally outside US business hours. Support is given by email at support@truxcrm.com during our working hours.

15. Disclaimers

To the extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Service will meet every need of your business or produce any particular result, such as bookings, rates or revenue, or that data, prices or AI answers will be accurate.

16. Limitation of liability

To the extent the law allows:

• neither side is liable for indirect or consequential losses, such as lost profits, lost loads, lost customers, lost data or damage to reputation;
• our total liability arising out of or relating to the Service is limited to the fees you paid us in the three (3) months before the event that caused the claim;
• we are not liable for anything caused by your Settings (section 6), your documents and messages (section 10), third-party services (section 11), or your Users' actions.

Nothing in these Terms limits liability for fraud or for anything that cannot be limited by law.

17. Indemnification

You will defend and indemnify GrowAx Enterprises and TruxCRM against any claims, fines, losses and reasonable legal costs arising from: Your Data; your Settings, including your company name, MC and USDOT numbers, branding and connected Central Dispatch account; the messages and documents you send; your Users' actions; or your breach of these Terms or the law.

18. Suspension and termination

We may suspend or end your access straight away if you seriously breach these Terms (including sections 6, 7, 8 or 9), if the law requires it, or to protect the Service or other customers. We may also end your subscription without cause by giving you 30 days' notice, with a refund under section 5.

When your subscription ends, access stops. For 30 days afterwards, an admin may ask us for an export of Your Data. After 60 days we may permanently delete it, unless the law requires us to keep it. Copies in backups are removed as those backups cycle out.

Fees owed up to the end date remain payable. Sections that by their nature should continue after the end (including 7, 9, 13, 15, 16, 17 and 20) continue.

19. Signed agreements

Many customers sign a Subscription Agreement and Order Form with us when they start. If you have a signed agreement with us, it applies, and where it differs from these Terms, the signed agreement wins. These Terms apply to everything the signed agreement does not cover.

20. Governing law and disputes

Both sides will first try to settle any dispute in good faith by writing to each other, for at least 30 days.

These Terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Lahore have jurisdiction, except where the law requires otherwise. We may still take action to protect the Service, its data or our rights in any court that has jurisdiction over you.

21. Changes to these Terms

We may update these Terms from time to time. For material changes we will update the date above and tell account admins by email at least 30 days before the change takes effect. If you do not accept a change, you may cancel under section 4 before it takes effect. Continuing to use the Service after that date means you accept the updated Terms.

22. General

These Terms, our Privacy Policy, our Refund & Cancellation Policy, and any signed agreement under section 19 are the whole agreement between you and us about the Service. If any part is found unenforceable, the rest still applies. Not enforcing a right straight away does not waive it. You may not transfer your account or these Terms without our written consent; we may transfer them to a company that takes over TruxCRM, with notice to you. Neither side is responsible for delays caused by events outside its reasonable control, such as internet or hosting outages, natural disasters or government action.

23. Contact

Questions about these Terms can be sent to support@truxcrm.com, or by mail to GrowAx Enterprises, No. 1, Near UBL Bank, Manzoor Colony, Harbanspura Road, Lahore Cantt, Lahore, Pakistan. GrowAx Enterprises is the owner and operator of TruxCRM.